Terms of service

Welcome to Seven Sapphire ("Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of www.sevensapphire.com (the "Website"), including purchases of products and services.

By accessing the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please do not use our Website.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age or have consent from a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate, complete, and up to date.
  • You will use the Website only for lawful purposes.

2. Products

Seven Sapphire offers ready-to-ship and custom-made jewellery. All products are subject to availability.

We reserve the right to discontinue, modify, or limit product availability at any time without prior notice.

3. Product Images & Descriptions

We make every effort to display our products accurately. However:

  • Colours may vary depending on your screen settings.
  • Minor variations in gemstones, textures, finishes, and handcrafted details are natural.
  • Product photographs are illustrative and may not represent the exact appearance of every handcrafted piece.

Such variations are not considered defects.

4. Pricing

Prices displayed on the Website may change without prior notice. While we strive for accuracy, typographical or technical errors may occur.

If an incorrect price is displayed, Seven Sapphire may:

  • Cancel or refuse the order
  • Contact the customer for further instructions
  • Refund any payment received

5. Payment

Payments are accepted through approved payment gateways available at checkout.

Orders are processed only after successful payment authorization. Seven Sapphire does not store your card or banking information.

6. Order Acceptance

Placing an order does not constitute acceptance by Seven Sapphire.

We may refuse or cancel orders due to:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Payment issues
  • Legal or regulatory requirements

If an order is cancelled after payment, the amount paid will be handled according to our Return & Refund Policy.

7. Custom Jewellery

Customized and personalized jewellery is made according to customer specifications.

  • Custom orders cannot be cancelled once production has started.
  • Custom jewellery is generally not eligible for return or exchange unless there is a verified manufacturing defect.
  • Customers are responsible for ensuring all customization details are accurate before confirming an order.

8. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

Estimated delivery dates are provided for convenience and are not guaranteed.

Seven Sapphire is not responsible for delays caused by courier companies, customs authorities, weather, or other circumstances beyond our reasonable control.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Refund requests are reviewed case-by-case, and return approval does not automatically guarantee a refund.

10. Intellectual Property

All Website content, including:

  • Logos and brand name
  • Product designs and images
  • Videos and graphics
  • Text and icons
  • Website layout
  • Product descriptions
  • Marketing material

is the property of Seven Sapphire or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used without prior written permission from Seven Sapphire.

11. User Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Restricting access to your account
  • All activities conducted through your account

You must notify us immediately if you suspect unauthorized access.

12. Prohibited Uses

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Introduce viruses, malware, or harmful code.
  • Copy or scrape Website content.
  • Interfere with Website operation or security.
  • Misrepresent your identity.
  • Engage in fraudulent transactions.

Violations may result in suspension or termination of Website access.

13. User Content

If you submit reviews, comments, photographs, or other content, you grant Seven Sapphire a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish such content for marketing, promotional, or operational purposes.

You confirm that submitted content:

  • Is accurate.
  • Does not infringe the rights of others.
  • Does not contain unlawful, offensive, or misleading material.

We reserve the right to remove user-generated content at our discretion.

14. Limitation of Liability

To the maximum extent permitted by law, Seven Sapphire shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or business opportunities
  • Loss of data
  • Delayed deliveries caused by third parties

Our total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Disclaimer

The Website and products are provided on an "as is" and "as available" basis.

While we make reasonable efforts to ensure accuracy, Seven Sapphire does not guarantee that:

  • The Website will operate uninterrupted or error-free.
  • Product descriptions will always be free from errors.
  • The Website will be free from viruses or harmful components.

16. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Force Majeure

Seven Sapphire shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters, fire, flood, or earthquake
  • Pandemics or epidemics
  • Government actions
  • War or civil unrest
  • Labour strikes
  • Transportation disruptions
  • Power failures or internet outages

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute relating to these Terms or use of the Website shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India, unless otherwise required by applicable law.

19. Changes to These Terms

Seven Sapphire reserves the right to amend or update these Terms at any time without prior notice.

The revised version will be published on this page with an updated "Last Updated" date.

Continued use of the Website after changes are published constitutes acceptance of the revised Terms.

20. Contact Us

For questions regarding these Terms & Conditions, please contact us:

Seven Sapphire
Partnership Firm
Surat, Gujarat, India

Website: www.sevensapphire.com
Email: support@sevensapphire.com
Phone: +91 9316491273