Shipping policy

Thank you for shopping with Seven Sapphire. We are committed to delivering your jewellery safely and efficiently within India and internationally.

By placing an order on www.sevensapphire.com, you agree to the terms of this policy.

1. Order Processing

All orders are subject to payment verification and product availability. Once your order is placed, you will receive an order confirmation via email or SMS.

  • Orders are processed after payment confirmation.
  • Orders are processed Monday to Saturday, excluding public holidays.

2. Processing Time

Ready-to-Ship Jewellery

Processing time: 1–3 Business Days

Custom & Made-to-Order Jewellery

Estimated production time: 7–21 Business Days

Production time may vary depending on:

  • Design complexity
  • Stone availability
  • Craftsmanship requirements
  • Order volume

Production begins only after payment confirmation.

3. Shipping Destinations

Seven Sapphire ships:

  • Across India
  • Worldwide, subject to courier availability and local import regulations

Customers are responsible for ensuring that jewellery can legally be imported into their destination country.

4. Estimated Delivery Time

Within India

2–7 Business Days after dispatch.

International Orders

5–15 Business Days, depending on the destination, customs clearance, courier partner, and local logistics.

Delivery timelines are estimates and are not guaranteed delivery dates.

5. Shipping Charges

Applicable shipping charges will be displayed at checkout before payment.

Shipping rates may vary based on:

  • Delivery location
  • Order value
  • Package weight
  • Courier service

Any free-shipping promotions will be clearly communicated on our website.

6. Order Tracking

Once your order is shipped, you will receive shipment confirmation, a tracking number, and courier details.

Tracking information may take up to 24 hours to become active.

7. Customs Duties & Taxes

International shipments may be subject to import duties, customs taxes, VAT/GST, brokerage charges, and other local fees.

Unless explicitly stated, these charges are not included in the product or shipping price. The customer is responsible for all applicable customs duties, taxes, and import charges.

Failure to pay applicable charges may result in delayed delivery, returned shipments, or customs disposal.

8. Delivery Delays

Delays may occur due to circumstances beyond our control, including:

  • Weather and natural disasters
  • Customs inspections
  • Airline or transportation delays
  • Public holidays
  • Government restrictions
  • Political unrest
  • Courier operational issues
  • High seasonal demand

Seven Sapphire is not responsible for delays caused by third-party logistics providers or government authorities.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

  • Contact us immediately if an incorrect address is entered.
  • Address changes may only be possible before dispatch.
  • Once dispatched, address changes cannot be guaranteed.

Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for re-delivery.

10. Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability, an incorrect address, or refusal to accept the package, the shipment may be returned to Seven Sapphire.

Additional shipping charges may apply for re-dispatch.

11. Lost Packages

If your package appears to be lost during transit, contact us at support@sevensapphire.com.

We will coordinate with the courier to investigate. Investigations may take 7–15 Business Days.

Any compensation, replacement, or refund will be determined after the investigation is completed.

12. Damaged Packages

If your package arrives visibly damaged:

  • Do not discard the packaging.
  • Take clear photographs before opening.
  • Contact us within 48 hours of delivery.

Email: support@sevensapphire.com

Please provide your order number and clear images of the packaging and damaged product.

Failure to report damage within 48 hours may affect eligibility for resolution.

13. Partial Deliveries

Items from the same order may be shipped separately due to product availability, multiple warehouse locations, or custom jewellery production timelines.

Separate tracking details will be provided where applicable.

14. Risk of Loss

Ownership and risk of loss pass to the customer once the order has been successfully delivered to the shipping address provided during checkout.

Customers are responsible for ensuring someone is available to receive the package.

15. Shipping Restrictions

Seven Sapphire reserves the right to refuse shipment to locations where:

  • Delivery is not supported.
  • Import restrictions apply.
  • Courier services are unavailable.
  • Fraud prevention measures require cancellation.

16. Force Majeure

Seven Sapphire is not responsible for shipping delays or failures caused by events beyond reasonable control, including natural disasters, epidemics, pandemics, war, civil disturbances, government regulations, transportation disruptions, labour strikes, or technical failures.

17. Contact Information

Seven Sapphire
Surat, Gujarat, India
Website: www.sevensapphire.com
Email: support@sevensapphire.com
Phone: +91 9316491273