Privacy policy

At Seven Sapphire ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit www.sevensapphire.com or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Company Name, if applicable
• Country and Postal Code

Payment Information

Payments are processed through secure third-party payment providers. We do not store your:

• Credit or Debit Card Number
• CVV
• UPI PIN
• Net Banking Password
• Banking Credentials

Payment information is securely processed by our payment gateway partners.

Order Information

We may collect information about:

• Products purchased
• Order value and history
• Delivery details
• Return requests
• Customer service interactions

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser and Device Information
• Operating System
• Language and Time Zone
• Referring Website
• Pages Visited and Time Spent
• Clickstream Data

Cookies & Similar Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Enhance user experience
• Analyze website traffic
• Personalize content and advertisements
• Prevent fraud and improve security

You can manage or disable cookies through your browser settings, although this may affect certain website features.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Deliver purchased products
• Verify payments
• Send order updates
• Provide customer support
• Respond to inquiries
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Send promotional offers where permitted or with your consent
• Conduct analytics and business improvements

3. Marketing Communications

With your consent, we may send:

• Promotional emails
• Product launch announcements
• Exclusive offers
• Newsletters
• Event invitations

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Even after opting out, we may continue sending essential transactional communications related to your orders or account.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties, including:

• Payment gateway providers
• Shipping and courier partners
• Website hosting providers
• IT and technical support providers
• Marketing and analytics providers
• Legal or regulatory authorities when required by law

These parties may use your information only to provide services to us and are expected to protect it appropriately.

5. International Data Transfers

As we ship worldwide, your information may be processed or transferred to countries outside your country of residence.

By using our website, you consent to such transfers where necessary to process orders or provide our services.

We take reasonable measures to ensure that transferred data receives appropriate protection.

6. Data Security

We use commercially reasonable technical and organizational measures to protect your information against:

• Unauthorized access
• Loss or misuse
• Alteration
• Unauthorized disclosure
• Destruction

These measures may include encryption, secure servers, access controls, and security monitoring.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we securely delete or anonymize it in accordance with applicable laws.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct or update inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request a copy of your information
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If we become aware that a child's information has been collected without appropriate consent, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of these external websites. We recommend reviewing their privacy policies before providing personal information.

11. Fraud Prevention

We may use information collected through our website to:

• Verify customer identity
• Detect fraudulent transactions
• Prevent unauthorized access
• Investigate suspicious activities
• Comply with legal or regulatory requirements

Orders suspected of fraud may be delayed, cancelled, or subject to additional verification.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

Updated versions will be published on this page with a revised "Last Updated" date.

Your continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Seven Sapphire
Partnership Firm
Surat, Gujarat, India

Website: www.sevensapphire.com
Email: support@sevensapphire.com
Phone: +91 9316491273