Refund policy
Welcome to Seven Sapphire. We are committed to providing premium-quality jewellery and an exceptional shopping experience. This policy explains our terms for returns, exchanges, cancellations, and refunds.
By placing an order on www.sevensapphire.com, you acknowledge that you have read and agreed to this policy.
1. Return Eligibility
We offer a 7-day return window from the date of delivery.
To qualify for a return:
- The product must be unused, unworn, and undamaged.
- It must be returned in its original packaging.
- All tags, certificates, invoices, and accessories must be included.
- The product must not have scratches, alterations, wear, or damage caused after delivery.
Seven Sapphire reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized jewellery
- Engraved products
- Made-to-order jewellery
- Gift cards
- Clearance or final-sale items
- Products damaged due to misuse or improper handling after delivery
All customized jewellery is considered final sale.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Email: support@sevensapphire.com
Please provide your order number, photographs of the package and product, and a description of the issue.
Failure to report the issue within 48 hours may affect eligibility for resolution.
4. Return Approval
All return requests are reviewed individually. Approval is not automatic.
We consider the product condition, reason for return, supporting photographs, and inspection of the returned product.
The final decision regarding return acceptance rests with Seven Sapphire.
5. Refunds
Refunds are handled on a case-by-case basis. Depending on the circumstances, we may provide:
- Full or partial refund
- Product replacement
- Store credit
- Exchange
Submitting a return request does not guarantee a refund.
6. Refund Processing
Approved refunds are generally processed to the original payment method within 7–14 business days.
Banking and payment-provider processing times may vary. Seven Sapphire is not responsible for delays caused by banks or payment gateways.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Wrong product shipped
- Manufacturing defect
- Damage during transit
For international orders, customers are also responsible for return courier charges, customs duties, import/export taxes, and insurance where applicable.
Shipping charges are non-refundable unless otherwise approved.
8. Order Cancellation
Ready-to-Ship Products: Orders may be cancelled before dispatch. Once shipped, cancellations are not accepted.
Custom Jewellery: Customized or personalized orders cannot be cancelled once production has started.
9. Exchange Policy
Exchange requests are reviewed individually and depend on product availability, condition, and the reason for exchange.
Exchanges are not guaranteed.
10. Return Procedure
To request a return, email support@sevensapphire.com with:
- Order Number
- Customer Name
- Contact Number
- Reason for Return
- Supporting Images, if applicable
Do not ship any product back without prior approval. Unauthorized returns may not be accepted.
11. Returned Product Inspection
All returned products are inspected upon receipt.
Returns may be rejected if the product has been worn, altered, damaged after delivery, or returned without complete packaging or certificates.
12. International Orders
- Return shipping costs are the customer's responsibility unless otherwise approved.
- Customs duties and taxes paid by the customer are generally non-refundable.
- Seven Sapphire is not responsible for delays caused by customs authorities.
13. Force Majeure
Seven Sapphire is not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or technical failures.
14. Limitation of Liability
Our maximum liability is limited to the purchase price paid for the specific product.
Seven Sapphire shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.
15. Policy Updates
Seven Sapphire reserves the right to update this policy at any time without prior notice. Updated versions will be published on our website.
16. Contact Us
Seven Sapphire
Surat, Gujarat, India
Website: www.sevensapphire.com
Email: support@sevensapphire.com
Phone: +91 9316491273
